Let’s make it simple! Contact us first, and let’s work through your issue. We recognize that every situation is unique, and we’ve found that working through returns/exchanges with our customers side by side is the best approach.
However, generally speaking: We ask that all return requests be made within fourteen (14) days of product delivery, as reported by the delivery company, to qualify for a return. We also ask that returns be completed within fourteen (14) days of when return instructions are provided to you. Items must be returned in their original shipping cartons, with all individual items unopened. Unfortunately, no partial returns for products are accepted. All shipping costs for merchandise authorized by P3 to be returned to P3 shall be at the customer's expense and may include a restocking fee. If an order is short-shipped, the wrong product was sent, or if merchandise is damaged or defective, we'll issue a full credit for the product amount.
But yeah, like we said, contact us. We’ll figure it out.