You've got questions? We've got answers!
Why should I purchase from P3?
It’s an old saying-- people do business with those they know, like, and trust. Hopefully, you’ve read about who we are on our site, talked to us at our trade shows, or had a great interaction with our sales team. Perhaps you read one of our many blogs about merchandising or entrepreneurship. Maybe you came to us via a referral or heard one of our customer reviews. Regardless of how you found us, we’re excited to tell you why we’re in business.
We believe the underdog has a fighting chance. We believe that small business and the locally owned store is the backbone of the US economy. And our family-run company-- started from a small, tiny basement by 3 brothers-- is passionate about helping others optimize sales and grow their businesses. We love creating opportunity and are driven by the success of others.
Folks work with us because we’re like them: We’re fellow humans. We recognize emotions, we care about being actually helpful, and we care about doing a damn good job for those that bless us with an opportunity to work with them.
Who can purchase from P3?
If you own, operate, or work at a locally owned business, you’re the audience we work tirelessly for. Most of our customers are owners, managers, or employees who handle purchasing for the following types of businesses: Convenience/gas stations, grocery stores, car washes, liquor stores, gift shops, hardware stores, independent pharmacies, sundry shops, travel centers, and other specialty retail.
What kind of merchandise does P3 sell?
Only the cool stuff. :-) We offer a wide variety of impulse items to help our customers maximize their sales and profits. Our inventory includes grocery, mobile accessories, bar accessories, health & beauty, seasonal & party supplies, beverage, candy, toys, office & school supplies, housewares, garden, and hardware.
Do I need a membership to order from P3?
Pssshhh...we’re not complicated. No membership is required, but we ask that you register with us for a free account to place and view orders, and to receive updates regarding your processed orders.
How do I become a P3 customer?
Glad you asked! Becoming a customer is easy. Fill out a contact form. We’ll get in touch with you to learn more about you and your business. We’ll want to collect some basic information, such as billing/shipping, as well as your Resale Tax ID. During part of our intake, you also have an opportunity to provide more details about your business and some of your goals-- which allows us to provide some custom impulse product solutions for you. For more info, visit our How It Works page.
How do I reset my password?
Forgot your password, huh? Yeah, we’ve been there. Don’t fret. To reset your password, click here. You can also contact us directly. We would be happy to help.
Is there a minimum order requirement?
Short answer: Nope. We don’t require a minimum quantity or a dollar amount. However, most of our items come in pack quantities, so please be mindful that we’re not able to break open inners, etc. If you have a custom order amount or questions about our case packs, please contact us.
How do I place my order?
Login to your account with your username (email) and password. Shop the site, adding items into your cart. Go through the checkout process to submit your Sales Order. Once submitted, we review your order for any errors. After confirmation, we send you back a secure payment link for you to process payment. Once payment is processed, the order typically ships within 1 business day.
I see a “Low Stock” indicator on one of my items. What if you’re out of something that I order?
Our goal is to always fulfill 100% of our customer orders. After we receive your Sales Order, we check to make sure all items are shippable before sending you a payment link. In the event an item you've ordered is out of stock or discontinued, we'll contact you to offer a substitute. If the product has been backordered, we'll let you know how long it'll take to come back into stock, and you can choose to cancel the order or keep it open.
How long does it take for my order to be processed?
Almost, almost at the speed of light. But not quite. Orders are generally processed within 1-2 business days. We ship Monday through Friday.
Where does my order ship from?
Only from the happiest place on earth-- well, next to Disney. We’ve got to give credit where credit is due.
All of our merchandise ships from our Illinois Warehouse. We are located just outside of Chicago.
How do I cancel/change anything about my order?
You can’t. It’s frankly just not possible. Kidding. Well, sort of. If your order was already paid for and in transit, you may not be able to cancel or change it. The best thing to do is contact us quickly, and we’ll see what options you have.
Please note, however, that when placing your order initially through the website, it’s a “Sales Order” that gets confirmed by us, and then sent back to you with a payment link. You’ll have a second opportunity here to make sure that the order looks good for us to process, and you will then pay for the order after you get a quick chance to double-check. Once this payment is received, your order goes straight to our Shipping Department for processing.
What do I do if I get an error message when ordering?
Run for the hills! It’s the Zombie Apocalypse! No, no, no. We’re just messing. If you receive any errors/issues with the site when placing an order, please contact us.
What is P3’s Return Policy
Let’s make it simple! Contact us first, and let’s work through your issue. We recognize that every situation is unique, and we’ve found that working through returns/exchanges with our customers side by side is the best approach.
However, generally speaking: We ask that all return requests be made within fourteen (14) days of product delivery, as reported by the delivery company, to qualify for a return. We also ask that returns be completed within fourteen (14) days of when return instructions are provided to you. Items must be returned in their original shipping cartons, with all individual items unopened. Unfortunately, no partial returns for products are accepted. All shipping costs for merchandise authorized by P3 to be returned to P3 shall be at the customer's expense and may include a restocking fee. If an order is short-shipped, the wrong product was sent, or if merchandise is damaged or defective, we'll issue a full credit for the product amount.
But yeah, like we said, contact us. We’ll figure it out.
Do you offer Free Shipping?
Yes! If we didn’t, that would just be mean. All orders of $499 or more of eligible items across any product category qualify for FREE shipping. Your online shopping cart automatically calculates free shipping when the order threshold is met. Please note that a small group of select items (such as store fixtures or oversized items) wouldn’t qualify and are subject to shipping rates.
How do I track my shipment?
All right, Double-O Seven, here is your mission, should you choose to accept it: Upon shipment of your order, you will receive an email notification listing the details of your package and the shipment method along with a tracking number (a tracking link is also provided). Click that link, and monitor your package. This message will self-destruct in 5 seconds…well, not really.
You can also check the status of your order online under your Order History by logging into your account.
How fast do you ship?
We’re like the Usain Bolt of order turnaround time. Orders are generally shipped within 24-48 hours of payment receipt. We ship Monday through Friday.